Refund policy

We have a 45-day return policy, which means you have 45 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, uninstalled and unused, and in its original packaging. You'll also need the receipt or proof of purchase.

To start a return, you can contact us at support@backyarddrinkingfountains.com. Please note that returns must be sent to the following address:

29895 Lilley Trail
Novi, MI 48377

If your return is accepted, we'll provide return instructions and the return shipping address. Customers are responsible for all return shipping costs unless the return is the result of our error (such as receiving a defective, damaged, or incorrect item). We recommend using a trackable shipping service and purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.

Items sent back to us without first requesting a return will not be accepted.

You can always contact us with any return questions at support@backyarddrinkingfountains.com or call (313) 634-0095, Monday–Friday, 9:00 AM–5:00 PM ET.

Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item so that we can evaluate the issue and make it right. If your return is approved because the item was defective, damaged during shipment, or we sent the wrong item, Backyard Drinking Fountain Co. will provide return shipping at no cost to you.

Unfortunately, we cannot accept returns on sale items discounted more than 25% or gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have and, once the return is accepted, make a separate purchase for the new item.

European Union 14-Day Cooling-Off Period

European Union 14-Day Cooling-Off Period

Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days of receiving the last item in your order, for any reason and without justification. Your item must be in the same condition that you received it, uninstalled and unused, and in its original packaging. You'll also need the receipt or proof of purchase.

To start a return, you can contact us at support@backyarddrinkingfountains.com or submit a request directly through your customer account. Items sent back to us without first requesting a return will not be accepted.

Unless the return is due to our error or a defective or damaged product, the customer is responsible for return shipping costs.

If your return is accepted, you'll be automatically refunded to your original payment method within 14 days of us receiving your returned item. Please remember it can take some time for your bank or credit card company to process and post the refund.

Refunds

We will notify you once we've received and inspected your return and let you know if the refund was approved. If approved, you'll be automatically refunded to your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since we've approved your return, please email support@backyarddrinkingfountains.com or call (313) 634-0095, Monday–Friday, 9:00 AM–5:00 PM ET.