Shipping policy

Thank you for shopping with Backyard Drinking Fountain Co.™. We are committed to processing and shipping your order quickly, securely, and with clear communication every step of the way.

Free Standard Shipping

Free standard shipping to the contiguous United States. Shipping to Alaska, Hawaii, Canada, and other available destinations is calculated at checkout. Expedited shipping is also available for an additional charge. We ship from Michigan!

Every order includes tracking at no additional cost. Once your order ships, you will receive a shipping confirmation email with tracking information so you can follow your delivery.

Order Processing

Orders placed Monday through Friday before 5:00 PM Eastern Time are typically processed and shipped the next business day.

Orders placed:

  • After 5:00 PM Eastern Time

  • On Saturdays

  • On Sundays

  • On recognized holidays

will be processed on the next business day.

While we strive to meet these processing times for every order, occasional delays may occur due to unusually high order volume or circumstances beyond our control.

Estimated Delivery Time

Orders are typically delivered within 3–6 business days after the order is placed. This includes order processing and estimated carrier transit time.

Orders are shipped using USPS Ground Advantage, UPS Ground, or another comparable service selected based on the destination and package requirements. Carrier transit times are generally 2–5 business days after shipment within the United States and its territories.

Delivery dates are estimates and are not guaranteed. Weekends, holidays, severe weather, high-volume shipping periods, remote destinations, and carrier delays may extend delivery times.

Expedited Shipping

Expedited shipping options are available at checkout for an additional charge. Available services include:

  • USPS Priority Mail — 1–3 business days
  • USPS Priority Mail Express — 1–2 business days
  • UPS 3 Day Select — 3 business days
  • UPS 2nd Day Air — 2 business days
  • UPS Next Day Air Saver — next business day by 3:00 PM
  • UPS Next Day Air — next business day by 10:30 AM

Expedited orders placed Monday through Friday before 5:00 PM Eastern Time are shipped the next business day. Orders placed after 5:00 PM or on weekends and holidays will ship the following business day.

Estimated delivery dates provided at checkout are estimates only and are not guaranteed. Availability of specific services may vary based on your shipping destination.

Shipping Destinations

We ship throughout the United States and Canada destinations.

Free standard shipping is available on all orders shipped to the contiguous United States. Shipping to Alaska, Hawaii, and Canada is available at additional cost, calculated at checkout.

International customers are responsible for any applicable customs duties, import taxes, brokerage fees, value-added taxes (VAT), or other fees imposed by the destination country. These charges are not included in the purchase price or shipping charges unless otherwise stated and are the responsibility of the recipient.

For import purposes, our Harmonized System (HS) code for our fountains is 732490. If you have additional questions, please email us at support@backyarddrinkingfountains.com.

 

Shipping Address Accuracy

Please verify that your shipping address is complete and accurate before placing your order.

Backyard Drinking Fountain Co.™ is not responsible for delays, additional shipping charges, or lost shipments resulting from incorrect or incomplete shipping information provided at checkout.

Shipping Delays

Although we make every effort to ship and deliver orders within our published timeframes, delays caused by weather, carrier interruptions, natural disasters, labor disruptions, customs processing, or other events beyond our control may occur.

Questions

If you have any questions about shipping or your order, please contact our customer support team. We're happy to help. We ship from:

Backyard Drinking Fountain Co. 29895 Lilley Trail, Novi, MI 48377, United States

Please email us at support@backyarddrinkingfountains.com or call us at (313) 634-0095 Mon-Friday 9am-5pm ET